Iso Iec 20000 2011 A Pocket Guide Book PDF, EPUB Download & Read Online Free

ISO/IEC 20000:2011 - A Pocket Guide
Author: Mart Rovers
Publisher: Van Haren
ISBN: 9087537263
Pages: 178
Year: 2013-02-27
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This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011 and a short summary of ISO/IEC 20000-2:2012. It brings ISO/IEC20000 Part 1 and Part 2 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read format: • it promote the awareness and the acceptability of ISO/IEC 20000 Part 1 and Part 2 as a valid standard for IT Services organizations; • it supports ISO/IEC 20000 training and certification and • it is a quick reference for practitioners to the core content of ISO/IEC 20000.
Implementing Service Quality based on ISO/IEC 20000
Author: Michael Kunas
Publisher: IT Governance Publishing
ISBN: 1849284431
Pages: 109
Year: 2012-10-25
View: 1205
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Guides you through your ISO/IEC 20000 implementation and certification process.
ITIL® 2011 Edition - A Pocket Guide
Author: Jan van Bon
Publisher: Van Haren
ISBN: 9087539789
Pages: 194
Year: 1970-01-01
View: 260
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For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.Note: This pocket book is available in several languages: English, German, Dutch.Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL® 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 pocket-sized pages! It means that this book is an essential time-saving and cost-effective guide to ITIL 2011 Edition -- for both industry experts and students alike. Primarily it is a quick, portable reference tool to ITIL for all professionals in the service management community. What is the ‘lifecycle’ approach? What are the key service management processes and functions? Secondly the ITIL pocket guide can be used as part of the training material for everyone who wants to certify for the ITIL Foundation exam. The guide contents cover all of the specifications of AXELOS’ ITIL Foundation Certificate syllabus.
ISO/IEC 20000 An Introduction
Author: Jan van Bon, Leo van Selm
Publisher: Van Haren
ISBN: 9087530811
Pages: 238
Year: 2008-03-03
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CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation
ISO/IEC 20000
Author: David Clifford
Publisher: It Governance Pub
ISBN: 1849283141
Pages: 66
Year: 2011
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This pocket guide is intended to be a handy reference tool that contains, in one place, some of the key information that those working with ISO/IEC 20000 (Part 1, Edition 2, 2011) may need.
EXIN IT Service Management Foundation based on ISO/IEC20000
Author: Victoriano Gomez Garrido
Publisher: Van Haren
ISBN: 908753762X
Year: 2014-01-16
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IT Service Management (ITSM) quality is one of the most important requirements to provide valuable services that add value to the business. The ISO/IEC 20000 standard for the IT Service Management has been able to join together the principles of ISO quality management and the standard ITSM processes in the market. The purpose of this book is to help in the preparation of EXIN ITSM Foundation based on ISO/IEC 20000 exam, providing an overview of IT Service Management from the perspective of ISO/IEC 20000. It addresses fundamental concepts, such as the quality, the frameworks, the services provided to the business and the processes that support, control and facilitate those services. The exam consists of 40 multiple-choice questions. At the end of each chapter of this book you will find examples of these exam questions, along with open questions focused on the understanding of concepts. The exam specifications are given at the beginning of each chapter, and the weight of each of the topics is shown as a percentage of the total.
IT Service Management Based on ITIL® 2011 Edition
Author: Pierre Bernard
Publisher: Van Haren
ISBN: 9401805571
Pages: 348
Year: 1970-01-01
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For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.This revised edition is based on ITIL 2011 Edition. It is written in the same concise way as the previous editions and covering all the facts. Readers will find that this title succinctly covers the key aspects of ITIL 2011 Edition. It is endorsed by AXELOS, the official ITIL Accreditor.The ITIL Lifecycle is fully covered. In addition there is much attention to the 26 IT Service Management processes and 4 Functions. These are described in detail. This means that it is easy for all readers to access and grasp the concepts of processes and functions that are so pivotal to many service management day-to-day operations.This title covers the following: Introduction to the Service Lifecycle Lifecycle phase: Service Strategy Lifecycle phase: Service Design Lifecycle phase: Service Transition Lifecycle phase: Service Operation Lifecycle phase: Continual Service ImprovementNew, compared with the previous edition on ITIL V3, are the processes for Strategy Management and Business Relationship Management. Also the other new and revised concepts of ITIL are covered in this book. Well written and presented, this publication provides a useful addition to the core ITIL publications for anyone wanting to understand IT service management. Kevin Holland, Service Management Specialist, NHS Pierre has produced an extremely useful summary of the current version of ITIL. This will be an invaluable day to day reference for all practitioners. Claire Agutter, ITIL Training Zone
ITIL Foundation Essentials
Author: Claire Agutter
Publisher: IT Governance Publishing
ISBN: 1849284008
Pages: 140
Year: 2012-09-06
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ITIL® Foundation Essentials is a distillation of the critical information you need to understand the key facts for a successful exam.
ISO/IEC 20000
Author: Van Haren Publishing, Jan van Bon
Publisher: Van Haren Pub
ISBN: 9077212795
Pages: 70
Year: 2006-04-15
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This pocket guide summarises the key principles and standards of ISO/IEC 20000 on best practice in IT service management (which was derived from the British Standard BS 15000). It is aimed at a broad range of practitioners, trainers and students who work in the IT sector as well as in other environments. Sections cover: background information to the standard; core and supporting material; overall management issues including planning and implementation; the self-assessment workbook; and information on service delivery, relationship, resolution, control and release processes.
The Definitive Guide to IT Service Metrics
Author: Kurt McWhirter, Ted Gaughan
Publisher: IT Governance Publishing
ISBN: 1849284067
Pages: 311
Year: 2012-08-30
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Learn how to integrate IT service metrics into your business and maximize their usage and effectiveness.
Six Sigma for IT Management - A Pocket Guide
Author: Sven den Boer
Publisher: Van Haren
ISBN: 9087530293
Pages: 166
Year: 2011-03-03
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Six Sigma provides a quantitive methodology of continuous (process) improvement and cost reduction, by reducing the amount of variation in process outcomes. The production of a product, be it a tangible product like a car or a more abstract product like a service, consists of a series of processes. All processes consist of a series of steps, events, or activities. Six Sigma measures every step of the process by breaking apart the elements within each process, identifying the critical characteristics, defining and mapping the related processes, understanding the capability of each process, discovering the weak links, and then upgrading the capability of the process. It is only by taking these steps that a business can raise the ‘high-water mark’ of its performance. IT is now a fundamental part of business and business processes; this book demonstrates how IT can be made to work as an enabler to better business processes, and how the Six Sigma approach can be used to provide a consistent framework for measuring process outcomes. ITIL defines the ‘what’ of Service Management; Six Sigma defines the ‘how’ of process improvement; together they are a perfect fit of improving the quality of IT service delivery and support. The Six Sigma approach also provides measures of process outcomes, and prescribes a consistent approach in how to use these metrics. This Pocket guide, provides a coherent view and guidance for using the Six Sigma approach successfully in IT service organisations. It particularly aims to merge ITIL and Six Sigma into a single approach for continuous improvement of IT service organizations.
Implementing IT Governance - A Pocket Guide
Author: Gad J. Selig
Publisher: Van Haren
ISBN: 9087538170
Pages: 210
Year: 2008-04-12
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The issues, opportunities and challenges of aligning information technology more closely with an organization and effectively governing an organization s Information Technology (IT) investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management in enterprises on a global basis. An integrated and comprehensive approach to the alignment, planning, execution and governance of IT and its resources has become critical to more effectively align, integrate, invest, measure, deploy, service and sustain the strategic and tactical direction and value proposition of IT in support of organizations. Much has been written and documented about the individual components of IT Governance such as strategic planning, demand (portfolio investment) management, program and project management, IT service management and delivery, strategic sourcing and outsourcing, performance management and metrics, like the balanced scorecard, compliance and others. Much less has been written about a comprehensive and integrated IT/Business Alignment, Planning, Execution and Governance approach. This new title fills that need in the marketplace and gives readers a structured and practical solutions using the best of the best principles available today. The book is divided into nine chapters, which cover the three critical pillars necessary to develop, execute and sustain a robust and effective IT governance environment - leadership and proactive people and change agents, flexible and scalable processes and enabling technology. Each of the chapters also covers one or more of the following action oriented topics: demand management and alignment (the why and what of IT strategic planning, portfolio investment management, decision authority, etc.); execution management (includes the how - Program/Project Management, IT Service Management and Delivery with IT Infrastructure Library {ITIL} and Strategic Sourcing and outsourcing); performance, risk and contingency management (e.g. includes COBIT, the balanced scorecard and other metrics and controls); and leadership, teams and people skills. Endorsements 'Selig has brought together his years of practical experience and his academic training to produce a valuable resource on how to successfully manage IT. He uses IT governance as the focal point for executing best practices to create alignment between IT and the business. In today s marketplace, where no organization can compete effectively without alignment, this book can become the executive handbook for IT management'Christine V. Bullen, Senior Lecturer, Howe School of Technology Management, Stevens Institute of Technology 'Dr. Selig has written an extremely comprehensive book on IT Governance. It is so comprehensive that today's IT leader need look at few other sources to ensure that they have nailed what it takes to lead a world-class IT organization. It provides details, yet serves as a easily reference-able road-map for today's busy IT executives it's a great desktop companion!'Stu Werner, Executive Vice President and CIO, Li & Fong, U.S.A. 'Dr. Selig s book on this topic is a great resource for all IT practitioners and brings together every critical aspect relating to IT governance. This book lays out a roadmap to executing within a solid governance model. It looks at all aspects of establishing, marinating, growing and sustaining an IT ecosystem. The combination of case studies and disciplined approaches to building well structured processes, committed leaders and change agents will help the board, executive management and most of all, CIO s and IT professionals think through what has worked, what can work and how to deployIT governance successfully. I very much enjoyed reading the chapters. I think you have a great book and I look forward to reading it when it comes out'Dick LeFave, CIO, Sprint Nextel 'In an era when strong IT governance is an increasingly critical component of visionary business and technology leadership, Dr Selig's book provides a welcome compendium of successful practices. Experienced leaders will find it a valuable reference, while early-career managers will appreciate the clear, actionable framework for developing high-quality, sustainable governance models of their own'Hank Zupnick, CIO, GE Real Estate 'Dr Selig's book is a well thought out and comprehensive reference guide on the successful governance of IT in context of the larger business. It successfully combines practical check lists and governance models with real world insights in an easy to read format.The book is organized into logical sections that make it easy to find topics of relevance. This book will be useful when setting up a new governance model or challenging and improving what is in place today. It is written in a format that allows the reader to stand back from the detail and look a the bigger picture, recognizing that an integrated approach to IT governance is critical to the overall health of a successful business.Dr Selig has captured this complex topic in a way that will prove a valuable reference for all levels of Executives and managers that are involved in IT governance' Nicholas Willcox, Director IT, Unilever Americas 'Dr. Selig s blend of executive IT and senior level business experience in major companies combined with many years of teaching experience and research effort have enabled him to create a unique book that blends many different components and perspectives on IT Governance into a single framework. Written for senior and aspiring IT and business leaders, his book draws upon practical experience, research, and best practices as well as the collective wisdom of the many senior IT leaders he has interacted with in teaching IT Governance. A five star rating!'James R. Shea, Director, Syracuse University, Center for Business Information Technologies 'Dr. Selig has created a veritable IT Governance Encyclopedia for the 21st century IT executive. If something isn t covered here, you probably don t need to know it'Peter Schay, Executive VP, The Advisory Council
ISO 27001 Annex A Controls in Plain English
Author: Dejan Kosutic
Publisher: Advisera Expert Solutions Limited via PublishDrive
ISBN: 9535745298
Pages: 70
Year: 2017-09-15
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In this book, Dejan Kosutic, author and experienced information security consultant, is giving away his practical know-how on ISO 27001 security controls. No matter if you are new or experienced in the field, this book teaches you everything you need to know about security controls. ISO 27001 Annex A Controls in Plain English is written primarily for beginners to ISO 27001, and for people with moderate knowledge about Annex A of the standard and the 114 security controls that are found in the Annex. It is structured in such a way that someone with no prior experience or knowledge about information security can quickly understand what they are all about; however, if you do have experience with ISO 27001, but feel that you still have gaps in your knowledge, you’ll also find this book very helpful. Kosutic uses plain English to explain everything you need to know about security controls in ISO 27001, as well as the differences between the controls in Annex A of ISO 27001 and in ISO 27002. Also, you will learn everything about the crucial link between risk management and security controls, and get a complete overview of Annex A controls starting from the introduction, structuring of the documentation, and instructions on how to write detailed information security policies, all the way to the requirements for compliance. Written in simple language and avoiding the technical jargon, ISO 27001 Annex A Controls in Plain English is the right book to start learning about the subject.
Essential Information Security
Author: John Wieland, Cathy Pitt
Publisher: Van Haren
ISBN: 9087537360
Pages: 258
Year: 2013-08-07
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This book provides a first introduction into the field of Information security. Information security is about preserving your data, keeping private data private, making sure only the people who are authorized have access to the data, making sure your data is always there, always the way you left it, keeping your secrets secret, making sure you trust your sources, and comply with government and industry regulations and standards. It is about managing your risks and keeping the business going when it all goes south. Every new security practitioner should start with this book, which covers the most relevant topics like cloud security, mobile device security and network security and provides a comprehensive overview of what is important in information security. Processes, training strategy, policies, contingency plans, risk management and effectiveness of tools are all extensively discussed.
T.B. Of Applied Electronics (M.E.)
Author: R S Sedha
Publisher: S. Chand
ISBN: 8121927838
Pages: 992
Year: 2008-02-01
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The present book has been throughly revised and lot of useful material has been added .saveral photographs of electronic devices and their specifications sheets have been included.This will help the students to have a better understanding of the electrinic devices and circuits from application point of view.the mistake and misprints,which has crept in,have been eliminated in this edition.

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